Monitoring
- Integration of monitoring systems
- The possibility of working on an intuitive desktop adapted to your personal preferences
- Exchange of signals between companies
- Access to signals via www
- Event handling procedures
- Devices installed on the site
- Orders for service
- Terminals for key customers
- Terminals for intervention crews
- Video event verification
Supporting the work of operators
When handling events, the program displays the operators necessary procedures. Part of the procedure points may be obligatory, i.e. the operator can not end the event without being executed. Some procedure points can be performed automatically by the system, for example, immediately after receiving an alarm signal, an SMS can be sent to the client.
Supporting the work of the station management
The Monitoring program includes tools supporting the analysis of the profitability of providing monitoring services for individual facilities. People from management can have an insight into the full documentation of cooperation with the client: scans of contracts, protocols, application forms, also in the history of notifications and handling customer complaints, as well as whether the customer is contacted by debt collection.
Exchange of events between stations of other companies
It is possible to extract groups of objects from which signals will be transmitted to other monitoring stations. In the case of receiving alarm signals from such objects, alarms by default may not be supported. Alarms are displayed for “loud” operators only if they are not received by the second station at the right time.
Key customers’ terminals
Events can also be transmitted to key companies, such as banks, equipped with system terminals. It is possible to determine what scope of events and what part of comments of operators servicing the event are to be forwarded to the client.
Video – verification
In the event of an alarm occurring on an object equipped with a type of video recorder supported by the system, the operator can view the image from selected cameras to confirm the authenticity of the alarm. The image can then be saved in the history of event handling.
Cooperation with intervention groups
Alarm information can be sent directly to the intervention crews equipped with GPRS handhelds. The operator can see the position of the crew on the map by sending the position from the GPS sensor through the PDA.
Starting monitoring
The Monitoring Station receives ready, previously registered in Marketing or in the Technical Department, the data of objects to be monitored. Verifies and supplements them with persons authorized to recall alarms, descriptions of transmitters and procedures for operators. It also introduces the time in which the objects are to be monitored.